Account & Business Development Associate

Position Summary
The Account & Business Development Associate plays a pivotal role in driving business growth through field activities, analyzing usage data and customer outreach initiatives. While providing exceptional customer service, they also aim to accelerate revenue growth through new Average Daily Traffic (ADT)and collections, managing marketing efforts, and expanding key account relationships. This multifaceted position focuses on ADT, enhancing community and business engagement, and ensuring operational excellence across customer and partner interactions.

Sales and Average Daily Traffic (ADT)

• Analyze fleet and customer usage data to identify opportunities for ADT and service improvements.
• Conduct field activities to identify areas of ADT growth opportunities.
• Grow ADT by cultivating relationships with trucking companies, commercial entities, and large employers as well as individual drivers.
• Develop and manage top accounts, providing tailored solutions and route optimization support.
• Conduct customer interactions weekly and maintain a robust sales pipeline.
• Implement and track rebate or incentive programs where appropriate.

Account Management & Revenue Recovery

• Manage customer account setups, inquires, payment, disputes, transponder distribution, and maintenance with a professional demeanor.
• Participate in collections initiatives, including outreach, resolution of overdue accounts, and maintaining accurate records of collection efforts and legal escalation activities.
• Work with collections vendors to improve performance.
• Complete account audits as assigned.
• Manage documentation and account information with a high degree of accuracy and integrity.
• Collaborate across teams to enhance the overall customer experience and support account resolutions.

Community Outreach & Communications

• Participate in sponsored or community events aimed to increase customer education on tolling and ADT growth.
• Represent United Bridge Partners (UBP) and local assets at local and regional events to enhance brand visibility.
• Lead local marketing efforts, event participation and community engagement as necessary.
• Manage and monitor social media and email campaigns.
• Track marketing performance and report metrics to leadership.

Additional

• Provide back-up for customer service representatives on an as needed basis (lunch hours, vacation, etc.).
• Performs other duties as necessary or assigned.

Required Skills and Abilities

• 3–5 years of experience across collections, sales, customer service, marketing, or transportation/logistics preferred.
• Proficient in Microsoft Office Suite; data-entry and CRM system skills required.
• Strong written and verbal communication; bilingual ability is a plus.
• Demonstrated ability to multitask, stay organized, and pivot in a fast-paced environment.
• Customer-focused mindset with strengths in conflict resolution, negotiation, and relationship building.
• Self-motivated team player with a proactive and entrepreneurial spirit.

Physical Requirements

• Ability to sit or stand for extended periods; walk, lift up to 50 lbs., and perform office tasks.
• Must be able to reliably commute to office locations and travel for meetings/events as necessary.

Additional Information

• UBP offers an exceptional benefit package that includes the following: medical, vision, dental, life insurance along with long-term and short-term disability, 401(k), generous paid time off, extensive paid holidays, and additional ancillary benefits.
• This is not a remote role. It will be in person at the office and in the field in Parkersburg, WV.
• Locations: Bay City, MI – Chesapeake, VA – East Chicago, IN – Joliet, IL – Parkersburg, WV
• Forward resumes to [email protected] with the subject line of ABDA-PBP and your name.