Account & Business Development Associate

Position Summary
The Account & Business Development Associate plays a pivotal role in driving business growth through field activities, analyzing usage data and customer outreach initiatives. While providing exceptional customer service, they also aim to accelerate revenue growth through new Average Daily Traffic (ADT)and collections, managing marketing efforts, and expanding key account relationships. This multifaceted position focuses on ADT, enhancing community and business engagement, and ensuring operational excellence across customer and partner interactions.

Sales and Average Daily Traffic (ADT)

• Analyzes fleet and customer usage data to identify opportunities for ADT and service improvements.
• Conducts field activities to identify areas of ADT growth opportunities.
• Grows ADT by cultivating relationships with trucking companies, commercial entities, and large employers as well as individual drivers.
• Develops and manages top accounts, providing tailored solutions and route optimization support.
• Conducts customer interactions weekly and maintains a robust sales pipeline.
• Implements and tracks rebate or incentive programs where appropriate.

Account Management & Revenue Recovery

• Manages customer account setups, inquiries, payments, disputes, transponder distribution, and maintenance.
• Participates in collections initiatives, including outreach, resolution of overdue accounts, and maintains accurate collection records and legal escalation activities.
• Works with collections vendors to improve performance.
• Completes account audits as assigned.
• Manages documentation and account information with a high degree of accuracy and integrity.
• Collaborates across teams to enhance the overall customer experience and support account resolutions.

Community Outreach & Communications

• Participates in sponsored or community events aimed to increase customer education on tolling and ADT growth, leading marketing efforts, event participation and community engagement.
• Represents United Bridge Partners (UBP) and local assets at local and regional events to enhance brand visibility.
• Manages and monitors social media and email campaigns, tracking marketing performance and metrics to leadership.

Other

• Provides back-up for customer service representatives as needed (lunch hours, vacation, etc.).
• Performs other duties as assigned.

Education & Required Skills

• Bachelor’s degree preferred; experience may be also considered.
• 3–5 years of experience in collections, sales, customer service, marketing, or transportation/logistics preferred.
• Proficient in Microsoft Office Suite; data-entry and CRM system skills required.
• Customer-focused mindset with strengths in conflict resolution, negotiation, and relationship building.
• Operates with minimal supervision, owning deliverables while knowing when to surface critical information or approvals with a high level of organizational and administrative ability.
• A flexible attitude and ability to shift and pivot as needed.
• Exercises judgment within well-defined procedures and practices to determine appropriate action, including developing alternatives and anticipating next steps.
• Excellent communicator with strong written and verbal skills; bilingual a plus.
• Demonstrated ability to multitask, stay organized, and pivot in a fast-paced environment while producing detailed, accurate, and timely work.
• Highly reliable with the ability to maintain regular attendance, work schedule requirements and flexible working hours.
• Proven ability to develop and manage multiple, complex, time-sensitive, and cross-functional projects.
• Self-motivated team player with a proactive and entrepreneurial spirit.

Physical Requirements

• Ability to sit or stand for extended periods; walk, lift up to 50 lbs., and perform office tasks.
• Must be able to reliably commute to office locations and travel for meetings/events as necessary.

Additional Information

• The starting salary is $70,000 and is based on location and will be commensurate with experience.
• UBP offers an exceptional benefit package that includes the following: medical, vision, dental, life insurance along with long-term and short-term disability, 401(k), generous paid time off, extensive paid holidays, and additional ancillary benefits.
• This is not a remote role. It will be in person at the office and in the field.
• Locations: Parkersburg, WV
• Forward resumes to [email protected] with the subject line of ABDA and your name (ABDA-Smith, John).